Return & Refund Policy

At Hangover Hero, we take pride in the quality of our products and our customer service commitments. If you're not entirely satisfied with your purchase, we're here to help.

 

**Return Eligibility**

 

You can return your product for any reason within the first 15 days after delivery. There are no exclusions during this period. The product may be opened or unopened; it does not matter. We believe in our products, and we believe in giving our customers the best possible service.

 

**Return Process**

 

To initiate a return, please follow these steps:

 

1. Contact our customer service team via email at info@hang-hero.com. Include your order number and the reason for your return.

 

2. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number. Please include this number in your return package.

 

3. Pack your item securely, inserting any paperwork that was included when you requested your return from customer service. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper.

 

4. Attach your return label to the package.

 

5. Ship the package to us according to the instructions provided by our customer service team.

 

**Refunds**

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

 

**Shipping Costs**

 

Shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

**Contact Us**

 

If you have any questions on how to return your item to us, contact us at info@hang-hero.com.

 

We value your business and are committed to your satisfaction. If you are not satisfied with your order, we want to make it right. Thank you for choosing Hangover Hero.

 

**Changes to This Return Policy**

 

We reserve the right to modify this return policy at any time, so please review it frequently.

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Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.