Shipping Policy

**1. Processing Time**

 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2-3 business days (excluding Saturdays, Sundays, and Holidays) to process.

 

After your payment is authorized and verified, standard orders can still take 2-3 business days to process. This is just an estimate and doesn't include weekends or holidays.

 

**2. Shipping Rates & Timelines**

 

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

 

**3. Shipping Destinations**

 

We ship both domestically within the United States and to selected international destinations. If you would like to order a product to be shipped to an international destination, please check whether we ship to your selected location at checkout.

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**4. Restrictions**

 

For shipments outside of the United States, please be aware that customs and import duties, taxes and/or fees are not included in your purchase price. The customer is responsible for all customs and import duties, taxes and/or fees for their respective countries. Please check with your local customs office for further information.

 

**5. Return to Sender Packages**

 

Packages that are returned due to an incorrect address provided by the customer, whether the customer refuses the package or the items ordered are not allowed into the country by customs will be refunded minus any shipping charges incurred.

 

**6. Damaged Items**

 

If your product arrives damaged or faulty, please contact us immediately at customer support email to ensure we can resolve the issue effectively.

 

**7. Lost or Stolen Packages**

 

Hangover Hero is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Hangover Hero will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

 

Please ensure all of your address details are correct when placing your order to avoid any problems receiving your package. 

 

**8. Returns**

 

For details about our return policy, please refer to our Returns Policy page.